Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money
Poster increased review rating.
1 comment

Update by user Nov 14, 2017

Diana @ the hotel did some digging into the issue & found a mistake in booking for an extra nights stay with another Marriott with the same name. The other Marriott manager was great when i explained to him the problem & I'm getting a full refund for the no show charge. Both employees were great so Marriott is still number 1 in my book

Original review posted by user Nov 08, 2017

I stayed at the Marriott turnpike west in Medley FL they double billed my corporate card for a business stay & claims they have no record of it even though It's on the credit card issuers statement, Marriott corporate when contacted was even more clueless & said the hotel would get back to me in 24 hours Still waiting no response. Very sad customer service, hotel is difficult to deal with.

Now I had to file a complaint with Sun Trust bank.

It would be really nice if they would resolve this issue promptly. But I guess I'm grabbing at stray based on their current proformance

Product or Service Mentioned: Courtyard Room Booking.

Reason of review: Poor customer service.

Monetary Loss: $154.

Preferred solution: Full refund.

I didn't like: Billing process.

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It was a mistake on booking that was finally resolved by a very diligent Marriott employees

Two hotels have the same name Marriott Miami airport West I extended my stay at one for 1 night but it was booked at the other which resulted in a no show charge once it was all ironed out the hotel i wasn't at refunded the no show to my card So Marriott i salute you your # 1 in my book

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