4.7
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Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
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Value for money
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Poster increased review rating.
1 comment

Update by user Nov 14, 2017

Diana @ the hotel did some digging into the issue & found a mistake in booking for an extra nights stay with another Marriott with the same name. The other Marriott manager was great when i explained to him the problem & I'm getting a full refund for the no show charge. Both employees were great so Marriott is still number 1 in my book

Original review posted by user Nov 08, 2017

I stayed at the Marriott turnpike west in Medley FL they double billed my corporate card for a business stay & claims they have no record of it even though It's on the credit card issuers statement, Marriott corporate when contacted was even more clueless & said the hotel would get back to me in 24 hours Still waiting no response. Very sad customer service, hotel is difficult to deal with.

Now I had to file a complaint with Sun Trust bank.

It would be really nice if they would resolve this issue promptly. But I guess I'm grabbing at stray based on their current proformance

Review about: Courtyard Room Booking.

Reason of review: Poor customer service.

Monetary Loss: $154.

Preferred solution: Full refund.

I didn't like: Billing process.

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Anonymous
#1391646

It was a mistake on booking that was finally resolved by a very diligent Marriott employees

Two hotels have the same name Marriott Miami airport West I extended my stay at one for 1 night but it was booked at the other which resulted in a no show charge once it was all ironed out the hotel i wasn't at refunded the no show to my card So Marriott i salute you your # 1 in my book

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