Courtyard Phone Numbers and Emails

Toll-Free Number:

  • (800) 535-4028
Send Message

Customer Service:

  • (866) 779-5744
    Shop Courtyard

Legal:

  • (800) 218-9316

Media:

  • (301) 380-7770

Sales/ Reservations:

  • (888) 236-2427

Courtyard Emails:

Customer Service
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Legal
Privacy Inquiries
Media
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Contact Information

Courtyard Website:

Courtyard Help Center:

Corporate Office Address:

Courtyard by Marriott
10400 Fernwood Rd.
Bethesda, Maryland 20817
United States

Courtyard Customer Service Reviews

1.8 / 5
Poor
Guest-4834531
Non-refundable
stars-rating stars-rating stars-rating stars-rating stars-rating
1.2

I mistakenly made non refundable reservation and when I found out u u .ediately contacted but tve hotel Mr denish patel will not acknowledge my call. This,was truly an honest mistake as I was just trying to have backup Reservations in case we needed them. I'll never trust marriott

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Vincent S Tno
Horrible customer service and room cleanliness/housekeeping

My wife and I stayed at courtyard Marriott in Huntersville, NC 16700 northcross drive, with our 3 young children. First our room smelled horrible and we complained for a day and a half until we finally ran into the housekeeping team with the manager in the hallway.

After an argument and her telling us they dont just clean the room until after weve been here for 3 days(which is absurd ti begin with) they finally agreed to clean the room. My wife, kids and i went out while they cleaned. We cant back to find all they did was clean the floors and take the garbage. They did not change sheets, make the beds, replace the towels or literally anything else.

Also while we were gone they drank almost all of a nearly full bottle of vodka my wife and i had. I complained to the supervisor and he just blamed it on me. Completely disregarded any of my other concerns about the room and told me that we drank the bottle and just dont remember. He was extremely rude.

I told him this hotel service is garbage and his response was well why are you still staying here then. And continued to taunt me on my way back to the elevator. Did not offer any resolution or even speak to me with a nice customer service tone. Ive never been treated like this at any hotel Ive ever stayed at.

If i didnt have 3 young kids we would be checking out now but its too late to just take an infant and toddler out plus my 7 year old. Will never stay again!!!

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How Good is Courtyard's Customer Service?

Lyan Lkw
Lyan Lkw
Feels Satisfied | Sep 05, 2023

Ours keys to our had to replaced every time we left and came to the hotel, halls were smelly,the pool was dirty our phone in our was not working, the power went out so we had to shower in the dark it still was out when I checked out. And top off spouse has a bad back to go those stairs to leave and we were on the third floor. Overall the staff was nice the hotel was not what I expected.

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Mirella Yor
Mirella Yor
Feels Disappointed | May 22, 2023

Overcharged me and giving the run around about giving my money back

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Stefon Wxm
Stefon Wxm
Feels Disappointed | Apr 01, 2023

Horrible motel very smelly

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Summary of Courtyard Customer Service Calls

130 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Courtyard?

Payments and Charges Question:

  • “My check hasnt gone direct deposit”
  • “Overcharge”
  • “Charged my childs card for a night we didnt stay.”

Refund Question:

  • “Refund”
  • “Refund reservation discount”
  • “Non-refundable”

Request for Information Question:

  • “Details about amenities in PR courtyard Marriott”
  • “I want to check on a cancellation fee”
  • “Reservation question”

Staff Question:

  • “Equipment service”
  • “Unhappy service”
  • “Discrimination against disability and service animals”

Product/ Service Question:

  • “Insurance”
  • “Food8nfo”

Account Question:

  • “We have membership number”
  • “To get membership number”

Employment Question:

  • “W2”

Cards Question:

  • “I tried to use my card to charge her room I'm just trying to find a little more”

Activation/ Cancellation Question:

  • “Cancelation”

Other Question:

  • “Unable to get into room due to battery being dead”
  • “My check is short”
  • “Dispute”

About

Related Companies

Marriott International, Sheraton, Marriott Vacation Club, Fairfield Inn And Suites, Residence Inn

Summary

Courtyard is a chain of hotels that caters to business travellers as well as families. It was started more than 30 years ago in Atlanta, Georgia. Nowadays Courtyard by Marriott is present in 42 countries with more than 1,000 hotels. Guest rooms feature plush bedding, flexible workspaces, stylish bathrooms, free Wi-Fi, grooming essentials by Paul Mitchell®, king or queen sized rooms or Courtyard Suites®. The lobby has a business center, GoBoard® touch screens, 24/7 market, and place for work or casual meetings. There is a bistro that serves Starbucks coffee, seasonal food, and cocktails. Other amenities include a 24/7 gym, temperature-controlled pool, outdoor space to meet and relax, fire pit, and comfortable seating.

Courtyard reviews and complaints

Courtyard is ranked 263 out of 1983 in Hotels and Resorts category

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